Reception Officer

LOCATION
Ho Chi Minh City
EXPERIENCE
At least 2 years experience as a Reception Officer
REPORT TO
Center Sales Manager
DEPARMENT
Sales

Overview:

As a Reception Officer, you are at the heart of center communications for all guests in the center, including students, prospective clients, job applicants, and business partners. You ensure every Wall Street Experience begins and ends positively.

Key Duties and Responsibilities
1. Receive and greet visitors while managing the front desk
● Warmly welcome people visiting our Wall Street English center
● Inquire about the purpose of the visits and offer explanations when needed
● Connect the visitors to the appropriate staff within WSE
● Receive deliveries and inform the recipient
● Ensure that the center is open on time for operations every day
● Keep the reception area well organized and tidy at all times
2. Incoming calls handling
● Warmly answer incoming calls at the center
● Inquire about the purpose for the call and offer explanations when needed
● Transfer the callers to the appropriate staff within WSE
3. Support the sales team in preparing meetings with Education Consultants
● Ensure sufficient replenishment of paper forms
● Collect information from prospective students visiting or calling the center
● Arrange meetings and introduce prospects to the Education Consultants while
enforcing the ground rules
● Enter the collected information in the information system
● Create system accounts for new prospect students and facilitate their transfer to
the placement test area
● File forms used to collect the information from prospects
The above elements are a snapshot of the duties and responsibilities of the role and are not
intended to be an exhaustive list.

4. Sales channel support
● support the Direct Sales Force by entering lead data into the system
● support sales events at the centre as assigned by the centre management
team
● support the inbound sales call channels


Job Requirements
● Vietnamese national
● Computer literate and proficient with inventory control
● Punctual and strong time-management skills
● Works well under pressure and manages stressful situations with ease
● Organized, efficient, and results-driven
● Detailed information gathering and analysis on performance
● Outstanding communication and presentation skills
● Passionate about delivering excellent customer service with a smile
● Bachelor's degree (Hospitality or Education fields highly regarded)
● Willing to work a flexible schedule including nights and weekends
● Energetic, friendly and loves to speak English
● Demonstrated intermediate fluency in English (WSE Level 8)

Ready to make a difference? Join Us!
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