Center Director

LOCATION
Ho Chi Minh City
EXPERIENCE
5+ years in sales; 2+ years in management
REPORT TO
Head of Sales and Sales Training
DEPARMENT
Sales

  JOB DESCRIPTION

As Center Director, you are responsible for ensuring the Center's business, operational, and service success.

You will lead Sales and Service teams towards meeting and exceeding prescribed sales, operational and quality goals. This includes training and inspiring a team of varied profiles, as well as creating a work environment that encourages trust, commitment, and success. Additionally, you will be the Sales Team Leader providing day-to-day mentoring and oversight to the Educational Consultants.

 

Key tasks:

  1. Manage the Center and ensure smooth operations and delivery to students; provide everyday management and support to Center staff

  2. Create and provide timely and accurate reports that track and monitor all Center KPIs

  3. Manage Center results, such as sales targets and service quality
  4. Budget, plan, and forecast all Center costs

  5. Ensure that the Wall Street English methodologies and best practices are followed 

  6. Work closely with the Service Manager and create strong partnerships with the Service and Sales Teams

  7. Work with People Operations to ensure that all people-development strategies to support retention and excellent results are put in place

  8. Be responsible for the overall look and feel of the Center; create a welcoming environment for Students

  9. Develop and execute strategies to attract more Students and increase Wall Street English's market share

  10. Ensure that Student satisfaction and learning levels exceed expected benchmarks

  11. Find the balance between optimum sales levels while maintaining the quality of delivery

 

  BENEFITS

  1. Competitive salary
  2. Competitive bonus based on Sales performance
  3. On-going professional development and training
  4. Health insurance and medical check
  5. Social activities
  6. Dedicated management team support and training

 

  JOB REQUIREMENTS

  1. 5+ years experience in sales; 2+ years experience in management, ideally with premium B2C product

  2. Experience managing a business and a P&L

  3. Experience working in a franchise model 

  4. Strong people management skills 

  5. Experience in working with targets and benchmarking success

  6. Fluent in English and Vietnamese

  7. Experience working in Vietnam

  8. An inclusive, can-do attitude

  9. Previous experience with Wall Street English is an added advantage

Ready to make a difference? Join Us!
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