Business Analyst

LOCATION
Ho Chi Minh City
EXPERIENCE
3+ years in a Business Analyst role on technology projects
REPORT TO
Chief Information Officer
DEPARMENT
CRM & IT Applications

  JOB DESCRIPTION

Overview:

You will be working with a dynamic, young, and passionate team to develop the best CRM and operation system in a network of 28 countries.

We work in short SPRINTS so that we can provide our students with the most effective support system. This fast release cycle means you will be working with a variety of different business requirements ranging from sales, marketing, finance, telemarketing, and customer service.

 

Key Tasks:

  • Work in a “Full Stack” development team with a strong knowledge of the business operation
  • Work with different business units (finance, sales, service, operation, etc.) to analyze business requirements

  • Gather requirements from end users, suggest and document new business processes, pass the requirements to the technical team, and continuously follow up with the team as well as end users on implementation

  • Contribute in designing the architecture of the WSE applications based on the business requirements

  • Document the testing procedures and carry out the final test before releasing to end users

  • Train end users on the CRM, manage their expectations, and document all developments, processes and trainings 

  • Manage workload, plan projects and tasks, and conduct internal meetings with other team members

 

  JOB REQUIREMENTS

Profile:

  • Passionate about building products and gathering feedback from end users to adjust the products

  • Comfortable with leading cross-functional meetings to gather requirements, analyzing them on the spot, and proposing solutions

  • Has been involved in business process improvements and delivered successfully

  • Flexible enough to work on short SPRINTS (1 to 2 weeks) with varying requirements

  • Ability to analyze, design solutions and document them in autonomy

  • Has a desire to understand and learn about how a business is operated

  • Looking for an environment to learn, grow, and contribute

  • Strong time management skills

  • English level: W1+

 

Technical Skills:

  • Able to extract MySQL raw data and analyze them

  • Strong understanding of JAVA

  • Strong knowledge of web development and CRM practices

  • Previous experience with iOnix and building hybrid mobile application is a plus

  • UI/UX optimization and database optimization skills is a plus

  • Knowledge of datamining/statistics is a plus

  • Good command of Excel, macro and Google Apps / script editor is a plus

Ready to make a difference? Join Us!
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